We accept returns or exchanges within the first 14 days after you have made your purchase. We cannot offer you a refund or exchange after the 14 days have passed.
The item(s) can only be returned if the item(s) are in its original condition, have not been used, opened and must be returned in its original packaging.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
Expect a processing time before a refund is posted. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items are final and cannot be refunded.
For all returns and exchanges, customers are responsible for their own postal charges. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your returned/exchange product to reach you may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.