FAQs

If you can't find the answer to your question, don't hesitate to email us at hello@paperandriceco.com!

Do you have an actual store?

We operate from our humble home studio, but it would be a dream to one day have a physical store!

Do you ship internationally?

As of right now we don't. We ship to Canada and the US only.

Oops, I made a mistake in my order!

No problem. You have 24 hours to email us to correct your order, including shipping address and payment method.

Can I cancel my order?

Sure, you have 24 hours to change your mind!

How quickly do you dispatch my order?

Orders are processed within 2 to 4 business days. If you're in a rush, we recommend you to choose expedited tracked shipping at checkout.

How much do you charge for shipping?

We have a few options for you to choose, both trackable and untrackable. Please see our Shipping page for more details.

What is your return policy?

We accept undamaged items for returns and exchanges within 14 days of purchase. Please check our Return policy page for more information.

Are you designing only Asian themed cards?

The mission of Paper and Rice Co. is to create cards and prints for all occasions and people, and Asian culture being the heart and soul of it. Our experiences are more universal than you think, so you'll find cards you can relate to regardless whether you're Asian or not!

Are you designing only greeting cards and art prints?

Expect other non-paper products in the future! We're working on it!

Can I ask for a custom card/invites/commissions?

If schedule permits, yes you can. Email us at hello@paperandriceco.com and we shall see!

Freelance?

Yes, totally. If you have a cool awesome project with us in mind, send us an email and we shall discuss!

Wholesale?

Yes! We are looking for retailers who are interested to stock my cards! Send us an email and tell me about your shop!

How does the direct-to-recipient mail work?

We help you write a personalized message in a card of your choosing and we will mail it to your friends and family. Think of it like sending a special bouquet of flowers to someone. It also saves you time if there's a special occasion coming soon.

What kind of payments do you accept?

We accept Mastercard, Visa, and Paypal.